Shipping Policy

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from the Elder™ website, operated by Zenzone Ventures Private Limited ("Company," "we," "us," or "our").

This Policy should be read in conjunction with our Terms and Conditions and Returns and Refunds Policy.

We currently ship to select locations within India.

Delivery availability is subject to serviceability by our logistics partners. We reserve the right to modify, expand, or restrict delivery locations at any time without prior notice.

2.1 Free Shipping

We offer free standard delivery on all orders with a cart value of ₹1,000 or more, calculated after discounts and exclusive of shipping charges.

2.2 Standard Shipping Charges

For orders below ₹1,000, shipping charges will be calculated at checkout and displayed prior to payment confirmation.

Shipping charges may vary depending on delivery location, order weight or volume, ongoing promotional offers, and courier partner rates.

We reserve the right to revise shipping fees at any time without prior notice.

3.1 Processing Timeline

Orders are typically processed within 1–3 business days from the date of successful payment confirmation. Business days exclude Sundays and public holidays.

Order processing includes:

• Payment verification
• Order validation
• Picking and packing
• Secure packaging designed for safe transport of carbonated beverages
• Handover to our logistics partner

During high order volumes, festive periods, promotional campaigns, or unforeseen operational disruptions, processing times may be extended.

3.2 Order Confirmation

Upon successful placement of an Order, you will receive an order confirmation via email and/or SMS.

3.3 Dispatch Confirmation

Once your Order has been handed over to our logistics partner, you will receive a dispatch confirmation with tracking details. Tracking may not be available for all pin codes or courier partners.

3.4 Order Modifications and Cancellations

Once an Order has been dispatched, it cannot be modified or cancelled.

If you wish to cancel an Order before dispatch, please contact us immediately at hello@drinkelder.com. Cancellations are subject to Order processing status and may not be possible once processing has begun.

It is your responsibility to provide accurate and complete delivery details at the time of placing the Order.

Estimated delivery timelines begin from the date of dispatch:

• Metro cities: 2–5 business days
• Tier 1 & Tier 2 cities: 4–8 business days
• Other locations and remote areas: 6–10 business days

These timelines are indicative and are not guaranteed.

Delivery timelines may vary due to:

• Courier partner network capacity
• Weather conditions
• Regulatory or transport restrictions
• Regional accessibility constraints
• Incorrect or incomplete address details
• High seasonal demand

We shall not be liable for delays caused by circumstances beyond our reasonable control.

5.1 Failed Delivery

Our logistics partners may attempt delivery up to two (2) times.

If delivery fails due to:

• Incorrect or incomplete address
• Recipient unavailability
• Refusal to accept delivery
• Failure to respond to delivery calls

The Order may be returned to us.

5.2 Undeliverable Orders

If an Order is returned to us as undeliverable, we will contact you to arrange re-delivery (subject to additional charges) or process a refund after deducting shipping and handling costs incurred.

Refunds in such cases will exclude original shipping charges and any return logistics costs incurred.

6.1 Transfer of Risk

Risk in the Products passes to you upon delivery to the shipping address specified in the Order confirmation.

You are responsible for inspecting the Products at the time of delivery.

6.2 Reporting Damage or Discrepancies

Any visible damage, leakage, or discrepancy must be reported to us within 48 hours of receipt.

Failure to notify us within this timeframe may impact eligibility for replacement or refund.

7.1 Nature of Products

Elder™ Products are perishable consumable beverages with a limited shelf life as indicated on packaging.

7.2 Post-Delivery Responsibility

Upon delivery, proper storage in accordance with packaging instructions is the responsibility of the User.

We recommend storing Products in a cool, dry place away from direct sunlight unless otherwise stated on packaging.

The Company shall not be liable for:

• Deterioration in taste
• Spoilage
• Damage caused due to improper storage
• Exposure to excessive heat or direct sunlight after delivery

If you receive:

• Damaged packaging
• Leaking cans
• Expired Products
• Incorrect Products

You must contact us within 48 hours of delivery with:

• Order details
• Clear photographs of the Product and packaging

Upon verification, we may offer a replacement, store credit, or refund in accordance with our Returns and Refunds Policy.

Shipping timelines, delivery terms, and charges for bulk, institutional, corporate, or event-based Orders may differ from standard D2C Orders.

Such terms will be communicated separately at the time of purchase or agreement.

We shall not be liable for any delay or failure in delivery arising from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Epidemics or pandemics
• Strikes or labour disruptions
• Government restrictions
• Transport interruptions
• Logistics partner failures

In such cases, delivery timelines may be extended accordingly.

For shipping-related queries, please contact:

Zenzone Ventures Private Limited
(Trading as Elder™)
Email: hello@drinkelder.com
Phone: +91 9930304745

Customer support responses are typically provided within 48 hours.

By placing an Order on our website, you acknowledge that you have read, understood, and agree to this Shipping Policy.