Effective Date: 1st February 2025
Last Updated: 1st February 2025
Welcome to Elder! We aim to deliver your orders efficiently and securely. This Shipping Policy outlines how we process, ship, and handle your orders across India.
1. Shipping Coverage
We currently offer pan-India shipping.
Please note: We do not offer international shipping at this time.
2. Order Processing Time
- Processing Time: All orders are processed within 1–2 business days (excluding weekends and holidays).
- Order Confirmation: Once your order is placed, you will receive an order confirmation via email.
3. Delivery Timelines
- Estimated Delivery Time: The delivery timeframe depends on the location of the order.
- Delivery Estimates: You’ll see the estimated shipping time on the checkout page before completing your order.
- Delays: If there are any delays, feel free to reach out to our customer service team for assistance.
4. Shipping Charges
- Orders Below ₹1000: A flat shipping fee of ₹100 will apply.
- Orders Above ₹1000: Free shipping is available for all orders above ₹1000.
5. Order Tracking
After your order is shipped:
- You will receive a tracking link via email from our third-party logistics (3PL) partners.
- You can monitor your shipment’s status using this link.
6. Delivery Issues
If you experience any of the following issues:
- Damaged packages
- Incorrect orders
- Delayed deliveries
- Missing shipments
Please contact us at info@drinkelder.com or reach out to our customer service team. We’re here to help resolve any issues promptly.
7. Contact Information
For shipping-related queries, reach out to:
